POLICIES

ORDERING

Our Wholesale Webstore allows you to view live inventory levels, quickly add bulk inventory to your cart, and easily place orders using your preferred payment method.

Through your account login you can view the status of your order, review any past purchases, or update addresses.

To place orders by telephone please contact us at (800) 843-1171, Option 1 for Wholesale. If you prefer to be serviced by a JSR representative, please contact our customer service department for a sales rep. in your area. Orders placed by telephone will not be visible through your online wholesale login.

JSR office hours are Monday through Friday, 8:30 AM to 5:00 PM EST.

There is a $100 order minimum order. There are no minimum requirements within in a size or style.

All shirts are available in large or extra large. Specialty orders are available in other sizes with a minimum of 72 pieces per sku, per size.

TERMS

All orders are shipped prepaid by the various payment methods available on the website or wire transfer. Orders prepaid by check will be held until the check clears our bank, which is usually 10 business days.

To obtain information regarding COD, company check, or Net30 terms, please contact our customer service department. JSR does not extend terms beyond NET30 days. Processing time of credit applications may vary. JSR cannot be held responsible for the length of time it takes to receive responses from references

Orders shipping internationally are payable by wire transfer or, for faster shipping, payment by credit card.

WARRANTY

JSR products are guaranteed to be free of defect in workmanship and materials. Please check product thoroughly upon receipt to ensure there are no issues with your merchandise. In the event a defect is found, contact our customer service department within 10 days for an ARS tag. Credit will not be issued for any product defects reported after 10 days from receipt of merchandise.

RETURNS

JSR does not sell on a consignment basis, therefore returns will not be accepted excluding rare instances of damaged goods or mis-shipped product.

SHORTAGES & DAMAGED SHIPMENTS

Any shortages, mis-shipments or product damaged in transit must be reported to customer service within 10 days from receipt of goods. To receive an ARS tag and proper credit please contact our customer service department before sending the merchandise back. Credit will not be issued for damaged product or shortages reported after 10 days. Credit or replacement product will be processed only after JSR has received the damaged items back.

REFUSED SHIPMENTS

Orders refused or returned undelivered will be refunded for merchandise less a 15% restocking fee. Freight charges are non-refundable. Customers requesting re-shipment instead of a refund will be responsible for any additional freight charges. These charges are payable before any future orders will be shipped.

SHIPPING

All orders are shipped using the most cost-effective method via FedEx, UPS and USPS. International orders are generally shipped via UPS or USPS. For more information, please contact our customer service department.

LICENSING RESTRICTIONS

International shipments may be subject to licensing restrictions for certain bands.